Pilot academy FAQ
The questions Australian pilots actually ask — about the game, our services, your account and everything in between. Grouped by topic, answered straight.
About the game
About our services
Account & purchases
Technical
Device quick sheet
Offline, answered properly
A real question for Australian conditions — long flights, patchy regional coverage, dead zones on the commute. The campaign is fully playable offline; your progress queues locally and syncs when you reconnect.
- Campaign: fully offline
- Endless mode: fully offline
- Events & ladder: need a connection
Troubleshooting quick-fire
The desk answers within a day
If none of the above covered it, write to the Brisbane command post — a human reads every message and most replies land within one business day.
Report a problem
Bugs, purchase issues and unfair-play reports all go through the same channel — include your device model and game version for the fastest fix.
- Bug reports reviewed within 48 hours
- Purchase issues escalated same day
- Screenshots or clips speed everything up
The squadron's house rules
Community spaces follow one code: respect pilots, keep it legal, and leave the exploits at the door. Cheats and account trades get pilots removed — records earned clean are the only ones that count.